All tickets are sold subject to our full Terms and Conditions which can be read on our Terms and Conditions page. Our T&Cs include our no refund policy (unless a show is cancelled or rescheduled).
For a worry-free ticket purchase, you may choose to opt into the SecureMyBooking ticket refund program to obtain a refund if you’re unable to make it to your event for the reasons set out in the terms.
From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including fulfilment and administration fees) if you are unable to make it to your event.
What’s covered?
Visit SecureMyBooking.com for the full terms and conditions.
If your performance has been cancelled or rescheduled by the theatre, you can contact us about a refund at northdevon.tickets@landmarktheatres.co.uk
If you are booking on behalf of a group of friends, family or co-workers, please contact our Box Office team, as there may be special discounted prices available for you. Our team will assist you to secure the best prices and the best seats for your group.
School bookings can be made via the Box Office. Some performances will have special Schools tickets available, which may be limited. Where Schools tickets are not available, group rates will apply thereafter.
We have general risk assessments of the theatre available and welcome site visits prior to your trip if required.
For Groups and Schools inquiries, please email northdevon.tickets@landmarktheatres.co.uk
Personal cheques are not accepted at the Box Office. We do not accept American Express.
We offer complimentary tickets to Essential Carers for visitors with a disability. When booking your tickets please let us know how we can make your visit easier. We may ask you to let us know some further details to ensure that we’re able to give you the best assistance we can and so we can put in to place the appropriate safety measure for evacuation procedures.
We welcome guide and assistance dogs with open arms and a fresh bowl of water.
For those with dementia, we offer support to ensure your visit is as welcoming as possible. We are happy to show you around the venue prior to a show to familiarise yourself with the venue. We have also identified some seating areas which may help with your visit. Please contact us to discuss anything we can do to assist with your experience.
Where offered, concession ticket prices apply to those listed below:
Only one concession is available per ticket, and appropriate identification may be required upon request.
To ensure secure collection of tickets at the Box Office, you will be asked for the surname the tickets were booked under and the order ID.
You may also be asked to confirm some personal details of the person who booked the tickets. It is not necessary to present a booking confirmation when collecting, although this can help to make collection more efficient during busy periods.
If you have lost tickets we can reprint them for you upon proof of purchase on the day of the performance only. E-tickets can be re-downloaded from your account, just log in and go to the ‘etickets’ tab.
An Admin fee of £1 per ticket will be charged for the reprint of lost, forgotten or unissued tickets.
Your safety is our number one priority and on occasions, there may be some additional security measures in place when you visit us. We will do our very best to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding.
If you notice anything suspicious when visiting, please do not hesitate to report your concerns to a member of staff, security or the police.
At most shows, we welcome parents to carry young children into the theatre to watch a performance with them. For children under 18 months, they will not require a ticket. For over 18 months, please ensure that you purchase a ticket for all people attending the show.
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