FAQs

The nearest car parks to us are located at Barnstaple Central (EX32 7DA) and Green Lanes Shopping Centre (EX31 1UL). All of these are within a 5 minute walk or wheel from the theatre. For the most up-to-date information and applicable charges, please visit The North Devon Council website here.

As soon as we have this information, we will add it to the shows event page on the website. We will also send you a pre-show email (usually the day before the performance) which will also include this information.

The email will have arrived from bookings@landmarktheatres.co.uk with the subject line of ‘Your Tickets Are here’. If you still can’t find them, please log in to your theatre account on our website where you are able to see all your orders and download your eTickets.

Currently, these both need to be booked directly with the box office. Please email us at northdevon.tickets@landmarktheatres.co.uk and we will happily call you if you include a contact number. We offer complimentary tickets to Essential Carers for customers with a disability subject to proof or eligibility, such as PIP /DLA or a carer card. Please be aware, the Circle at Queen’s Theatre has no handrail on the central aisle and therefore may not be suitable for those with mobility issues.

At most shows we welcome parents carrying young children into the theatre. Children under 18 months do not require a ticket if they are a babe-in-arms. 18 months and over require a ticket. Occasionally some shows will charge for babies so please check the webpage for the show you are interested in.

If it is the same show, then yes you can; subject to availability and a £2 per ticket exchange fee. We cannot swap you to a different show. Please email the box office at northdevon.tickets@landmarktheatres.co.uk with your request.

As per our Terms & Conditions, tickets are non-refundable (unless the show is cancelled or rescheduled).  If you have bought the SecureMyBooking ticket insurance then please contact them SecureMyBooking website to make your claim.

To respect the performers and everyone’s experience, we ask that you don’t film or record once the show has started. That said, if there’s a moment where the performers invite you to get your phones out, go for it! Just keep them tucked away and on silent for the rest of the time so everyone can stay in the moment.

We want everyone to have the best time possible while being considerate of those around them. For safety and to make sure all guests can enjoy the performance, dancing in the auditoriums isn’t allowed unless the performers let you know it’s time to get up and join in!

We’re committed to creating a safe and enjoyable environment for everyone who visits our venue. As part of this commitment we do not serve any products containing nuts, and we kindly ask our customers to refrain from bringing any nuts or nut-based products to our venue.